Procedure:

- Open the Chrome browser and enter the URL: https://www.verifgood.fr
- Go to the Curative/Request for intervention menu: https://www.verifgood.fr/demandeintervention

1. Designate the location:

   • The location refers to the place or room where the technical issue is present.
   • You can designate the correct room in three ways:
     • Scan the QR code on the label on the door if it exists and you are on a smartphone.
     • Note the unique room number on the QR code label and enter the information in the search field.
     • Switch to "tree" mode to view rooms through the site/building/floor/room structure and optionally access the floor plans. In this mode, you can also search by entering the department you belong to.
   • Once the location is confirmed, the number of ongoing requests in the room will appear.

2. Designate the "what":

   • This involves specifying the support of the issue, which will appear in the list:
     • Components attached to the previously designated room (floor/ceiling/wall/power outlet/light fixture, etc.)
     • Equipment (if existing in the room) already inventoried (air conditioner/fire extinguisher/emergency lighting block, etc.)
   • Select a component or equipment from the list and confirm.

3. Designate the "problem":

   • Depending on the "what" designated in the previous step, a list of common issues associated will appear (for example, for a light fixture: does not turn on/flashes/damaged).
   • You can check the "urgent" or "blocking" box at this stage.

4. Designate "who is making the request" (optional):

   • This step is optional depending on a global account setting.
   • The requester can be designated as the user connected at the time of the request (in which case this step will not appear).
   • If this step appears, you must at least mention your initials or ideally your name.

5. Validate and/or take a photo:

   • All that remains is to validate (you can take a photo before validating if you are on a smartphone).
   • You will receive a notification from your notification center, providing details on the intervention request that has been created.
   • To verify that the request has been created, click on Maintenance then "maintenance thread" to see a summary.
   • This will display a list of interventions in chronological order.

Technical support: support@verifgood.io